Customers complain of worrying iPad Air 5 build quality issue

By | March 19, 2022

Source: Luke Filipowicz / iMore

Multiple new customers who have bought Apple’s iPad Air state they have noticed poor build quality on the device.

According to multiple users on Reddit who have bought the new iPad Air, the rear aluminium panel of the device feels noticeably thinner than the previous model, leading to creaking.

The post that kickstarted the thread on Reddit states:

I ordered and received two blue iPad Air 2022 today and I’m a bit shocked. The aluminium backplate is a lot thinner than on the iPad 4 which I also have. You can almost feel the battery through the plate when you hold the device. Both iPads have the same feeling and are making creaking noises when you hold them. This did not happen on the iPad Air 4. Both are going back but is it just me? I also asked a second person and she felt it too.

Other new customers of the device immediately jumped in to say they had experienced similar issues, the first reply noted:

Confirm the same here on my blue Air 5. Feels like I can feel the inside from the back. More than OK once I put it in my folio case, but feels weird when naked

“Same here, also have the blue”, said another user, who confirmed elsewhere that they could feel a gap between the rear of the iPad and the internal components. They said the iPad build “feels very low quality”, and that they would be returning it for an M1 iPad Pro.

A fourth users concurred saying “I thought I was paranoid.” While some users said they had not experienced this, and others suggested it was a problem specific to the blue iPad, one user stated they had found the same issue with the Space Grey and had returned their device to an Apple store, adding they tried all of the colors and felt the same issue, although Apple reportedly disagreed.

As noted, some users claim the back of the iPad feels much thinner and has more give than the previous generation, which was one of Apple’s best iPads, with other users even suggesting they can feel the device’s battery through the housing on the back.

Apple’s new iPad, unveiled last week, features the M1 Apple silicon processor, 5G for cellular models, and a new 12MP front-facing camera. The design remains otherwise unchanged from the previous model.

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